We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
If you wish to return a product you have purchased from our website, making note of any non-returnable products, you may do so under the terms below:
Refunds
- If you request a return or refund, the full cost of postage and packaging will be deducted, as these costs are heavily subsidised. This does not apply if the goods are reported to us as faulty or damaged.
- If you wish to return faulty or damaged goods that were purchased via PayPal for a full refund, you must return them by post or courier.
- With the exception of faulty or damaged goods, returns made after the 28-day period will not be refunded. Instead, the purchase will be returned to you, and you will be charged the applicable delivery fee based on the product and location.
Please note: All items can only be returned within our refund policy if they are in their original condition, unopened, and with all seals intact.
No refund or exchange will be given without a receipt or other proof of purchase.
Where promotional discounts have been applied, the discount will be distributed across each item in the basket. In the event of a return, the discounted portion will not be refunded.
Delivery charges will only be refunded if you cancel your contract within seven working days after receiving your purchases. Otherwise, delivery charges will only be refunded for items that are faulty, damaged upon delivery, or incorrect.
This refund policy does not affect your statutory rights in respect of faulty or damaged goods.